We ship worldwide to the address of your choice or to pickup points where available.

Once your order has been placed on our website, you will receive a confirmation email with a tracking number allowing you to follow its delivery through the carrier’s tracking website.

If the fragrance does not meet your expectations, or if you change your mind, you may return it within 14 days in its original packaging. You will be refunded upon receipt. Any opened or damaged product cannot be refunded.

Note: you will receive a sample of the fragrance ordered, so you can try it several times before opening your product.

The list of retailers is available on our website under the Store Locator tab. A map will appear; simply select the country, then the city of your choice.

When you order an Eau de Parfum on our website, you will receive a sample of the fragrance ordered and a sample of one of our new releases.

Each order is carefully prepared and protected to ensure optimal delivery and preserve the integrity of the products during transit.

We do not yet offer dedicated gift wrapping, but we are currently developing new signature cases and boxes that will be available soon.

If a product is defective, you have a maximum of 10 days from receipt of your order to notify us at the following address: contact@leseauxprimordiales.com and return it to us. Upon receipt, we will immediately send you a new product or issue a refund if you prefer.

You can contact a member of our team through the contact form on our website.

We accept credit card payments: Visa, Mastercard, other bank cards, and PayPal. You can also pay with Apple Pay from your smartphone.

Your account will be charged within 48 hours of your purchase.

Payment is processed through the secure server of our partner Stripe, a recognized payment provider. No banking information concerning you passes through the site. Credit card payment is therefore fully secure.